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How Can We Help?
Whether you have a question about a fire table, need help choosing the right patio set, or want to discuss your backyard vision. Owned and operated by Premium Backyard Designs.
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Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your fire table, pergola, or patio set every step of the way.
Do you offer free shipping on patio furniture?
We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on your destination and package size. For full details, please see our Shipping Policy page.
What is your return policy for outdoor furniture?
We want you to be completely happy with your purchase. If something is not right, please contact our team within the timeframe outlined in our Return Policy. We will walk you through the process and work to find the best resolution, whether that is a return, exchange, or replacement.
Can I exchange my patio set for a different style?
Exchanges are handled on a case-by-case basis depending on item availability and condition. Reach out to us via email or phone and let us know what you would like to switch to. Our team will review your request and guide you through the next steps as quickly as possible.
What type of fuel do your fire tables use?
Fuel type varies by model. Many of our fire tables are designed for propane, while select models support natural gas connections. Each product listing specifies the compatible fuel type, dimensions, and BTU output. If you need help comparing options, our team is happy to assist.
Are your pergolas weather-resistant?
Our pergolas are designed with outdoor durability in mind, using materials selected to withstand sun, rain, and general wear from the elements. Specific material details and care recommendations are listed on each product page. If you have questions about a particular model for your climate, feel free to contact us.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Curated Selection
Every fire table, pergola, and patio set is carefully selected for materials, design, and outdoor durability.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
